Forum Discussion

SamP3's avatar
SamP3
Experienced User
1 year ago

Timesheets- Approving on mobile app - error

Hi  does anyone know I'd there is an ongoing issue with timesheets?  We have not been able to access to approve via the mobile app for few weeks.   Error message is:   TIA    
MelBax's avatar
MelBax
Experienced Cover User
1 year ago

I am having the same issue. Was working Ok and then just stopped. Same error.   I have deleted app on iPhone and reinstalled it but to no avail.  Any help here?

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 year ago

    Hey MelBax,

     

    Uninstalling and reinstalling the MYOB Team app is a great start for a troubleshoot. You can also use a different device to see if you can approve timesheets. If not, it would be best to reach out to our support team directly. You can reach them on live chat via our virtual assistant MOCA or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen

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