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David-LMCA's avatar
David-LMCA
Experienced User
6 years ago
Solved

PDF Manager Preview

Hi, One (only one) of our users is experiencing an odd issue where there is no verticle scroll bar in the 'PDF Preview Bar'. PDF manager works fine otherwise but it makes it difficult for the use...
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  • David-LMCA's avatar
    David-LMCA
    6 years ago

    The end result required the complete removal and recreateion of the user profile to resolve this issue.

David-LMCA's avatar
David-LMCA
Experienced User
6 years ago

Hi Nicky,

We are already running v1.8.  This only affects one user (out of 45) on any of our 4 Citrix servers.

nickypic's avatar
nickypic
Former Staff
6 years ago

Hi David-LMCA 

 

There is no reason for it to behave differently for one user.    The only suggestion is to clear their PDF Manager preferences by deleting their Mcpconfiguration.xml file per KB - http://help.myob.com/wiki/x/0AN3AQ

 

If this doesn't resolve you may need to look at recreating their Citrix profile.

 

  • David-LMCA's avatar
    David-LMCA
    Experienced User
    6 years ago

    The end result required the complete removal and recreateion of the user profile to resolve this issue.

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