Forum Discussion

Bic7's avatar
Bic7
Contributing User
16 hours ago

Activating a company file

could I please have help activating my company file.  I am using AccountRight Basics and

I have 0 days left to do this.  Thank you

3 Replies

  • Bic7's avatar
    Bic7
    Contributing User
    15 hours ago

    Hi Princess_R

    Are you able to send me a licence file.?  any help would be appreciated.

     

    Bic7

  • Bic7's avatar
    Bic7
    Contributing User
    16 hours ago

    Hi Princess-R

    trying to confirm "on line" didn't work and when trying "by phone" and clicking next the page is blank...

    is that because the number of days to confirm is "0". thanks for your assistance.

    Bic7

  • Hi Bic7,

     

    Looks like you have an older version of AccountRight. You should be able to complete the confirmation process via self-service now. Check out this post and follow the instructions: Self-serve confirmation for older MYOB products 

      

    If you're still having issues activating your file, you'll need to reach out directly to our support team by using one of the various support options available here. 

     

    Cheers,

    Princess