I am getting the following banking hub error when trying to access the hub to set up a new bank feed. I have tried different browsers, different computers, cleared the cache and all the other recommended fixes on other forums (except different user as I only have one user). I have lodged a ticket with support but wondering if anyone else is having this issue?
Hi remarkable,
That's a rough one, especially after you've already tried all the usual fixes and still no luck. You've definitely done the right thing lodging a support ticket. With Banking Hub errors like that, there can be a few things going on behind the scenes, not always something you can fix from your end. Sometimes it just needs a bit of work on the backend, like running a script over the file or doing a file repair to get things talking nicely again. Good news is the support team will be able to dig into your file and sort that out for you.
Regards,
Sai
Still waiting for a response to my ticket. I'm not sure why we pay monthly fees when support is non existant when we need it!
Still waiting for a response to my ticket. I'm not sure why we pay monthly fees when support is non existant when we need it!
Hi remarkable,
I understand how crucial the bank hub is for your process.
I went ahead and checked with your case. I can see your support ticket is still with the team, and they will be in touch once they have finished their review. If you ever need help more urgently, the quickest options are live chat or giving us a call through our Contact us page here: Contact us.
Appreciate your patience while they work through this.
Regards,
Genreve
