'contact support' service is terrible
With the number of people leaving MYOB for other options, I am surprised the MYOB team is so slack and unprofessional with their support for current users. I have twice in the recent past emailed...
Forum Discussion
Hi ann75,
I’m sorry to hear about your recent experience with support. What you’ve described here is not the level of service we want our customers to receive, and we apologise for it.
While our usual approach is that Live Chat and phone are the best options for urgent matters that need immediate help, and emailed cases are better suited when a response is not needed straight away, we understand that the experience you’ve had has been frustrating. Our standard turnaround time for cases is 3–5 business days.
Regards,
Genreve
