How do I cancel a subscription which I never used and is still within the 14 day trial period?
Cancel trial Subscription
Forum Discussion
As I said previously, when I use that contact link Live Chat tells me to call Support. When I phone the recorded message it says it is forwarding the call - and then it hangs up immediately. Can we get a real human on here please who can log the log I'm unable to?
Hi Nora2,
Thanks for explaining that. If you’re overseas, that could be why the phone call isn’t connecting properly, especially if the support number is routing through an AU line.
I don’t want to send you in circles, and the Community team can’t cancel the subscription or access the account from here. I recommend finding a way to reach out through the phone line, as cancellation would need to be processed the line.
Regards,
Genreve
