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BelindaParker's avatar
BelindaParker
Member
7 months ago

Import General Journal

Hi,    I'm trying to import a general journal, I've exported the template and updated with new data. However I keep getting an error -15 account not found. When I view the log the account numbers h...
Earl_HD's avatar
Earl_HD
MYOB Moderator
7 months ago

Hi BelindaParker​,

Thanks for sharing the journal template, it’s super helpful to see what you’re working with! The Error -15: shows up when the account number in your journal doesn’t exist in your MYOB Chart of Accounts or is linked to a header account. To resolve this, please see this post. Import Troubleshooting

If the issue remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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