Lengthy Delay in Answreing
I have spent at least 3.5 hours on the phone today trying to get through regarding an issue with my Reconciliation function. I have recorded the times of my calls. As of 1:57 pm on 16/06/2026, I have...
Forum Discussion
I am up to 2.5 hours , yesterday waited for nearly 2 and gave up so I could go home for the day . I’m trying to put my file on line myself but unable to and told I need technical support .
I am supposed to be a priority customer ( whatever that means) I really can not deal with MYOB customer service anymore, it’s non existent…… I can not wait to retire and throw MYOB out the window.
Hi Borrett012,
That definitely sounds like a really frustrating experience, especially after spending that long trying to get help. We’re seeing heavier demand than usual across our support channels right now, including support tickets, so wait times have been running longer than we’d like. The team is working through the backlog as quickly as possible and doing what they can to bring those delays back down.
If you don’t have an open case at the moment, it’d be worth reaching out to support again with your serial number and company file ID ready so they can get straight into the technical side of it.
Regards,
Earl
