Forum Discussion

smileykylie1981's avatar
smileykylie1981
Member
13 days ago

Login no longer working

Hello,

 

I have just needed to set up a new account because I received an error that my username was too long on my old account so I could no longer log in.

 

I've noticed that there has been a few changes to text fields lately, I reported an issue with the inline category search in the bank transactions form that had recently stopped accepting space characters (which was resolved, thankfully)

 

I did have quite a few posts under my old account, is it possible to access those in any way?

 

kind regards,

 

Kylie.

2 Replies

  • smileykylie1982's avatar
    smileykylie1982
    Trusted User
    11 days ago

    Hi,

     

    For some reason it started working again and I was able to log in with my original account. 

     

    The login form seemed different though, more like the standard MYOB login form. 

    What's even stranger is when I tried logging into my new account just now it said the email address was invalid. And then it accepted the longer string with my usual email address.

     

    Very odd.

     

    Thanks,

     

    Kylie.

     

     

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    11 days ago

    Hi Kylie,

     

    Thanks for letting us know. It's quite unusual for login issues in the forum. Could you please send us a private message with the email address linked to your previous account? We’ll use this to look into your old account and posts.

     

    For privacy, please don’t share your email address here.

     

    Regards,
    Genreve

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