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ThomasWines's avatar
ThomasWines
Experienced Cover User
2 hours ago

MYOB file freezing on a more regular basis. Very frustrating.....!!!

I am experiencing some concerning issues with MYOB freezing on a much more regular basis. There is nothing wrong with my data connection. It especially happens when I am entering a large general journal entry (ie a large credit card reconciliation). I waited for two hours this evening whilst frozen and then the whole thing crashed and I've had to start from scratch. I updated to the latest version earlier this morning. EXTREMELY FRUSTRATING and not acceptable MYOB...!!!

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 hours ago

    Hi ThomasWines,

     

    Thanks for reaching out. It definitely sounds frustrating, especially after entering a large amount of data. AccountRight can sometimes freeze or crash for a few reasons, and a large data set can sometimes be one of them. If it keeps happening, it’s worth clearing your AccountRight cache first. If it still freezes after that, please contact our team so they can take a closer look at your file and setup. It would also help to send through a diagnostic log error so they can investigate what’s causing the issue.

     

    Cheers,

    Princess

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