I have updated the invoice business verification as requested at the end of Jan and had confirmation from myob that it was successful however I can not send invoices and says at the top of the invoice page " Your business verification is incomplete, and invoice share functionality has been restricted" I have many invoices to email out today and its very frustrating. Is anyone else having this issue?
Regards
Stacy
Ok Jodie I finally got through the lady, reinstated the emailing for another 27 days until the online payments team "Approve" it. She could see that no one had replied to me with any updates except for the debit agreement which was approved and emailed. Here's hoping they actually do before the 27 days ends again. Not really good enough that we are restricted even if we don't want people to pay online.
Its really frustrating
Jodie I am currently on the phone to them taken me nearly an hour and a half. The phone goes blank and you think they have hung up but it comes back. I will let you know how it goes. Do you want the number?
Earl, I tried MOCA, got through to an operator to be told I needed to ring the 1300number only to sit on hold for an hour then they hung up on me.
I am having the same trouble, can't get any help from MYOB, they send me a generic email, then close my case as resolved, I've been trying to get assistance since 3rd Feb, tried ringing & on hold for an hour today waiting for assistance then they hung up on me, just going round in circles.
Could you please provide me with the phone number Sujeev I seem to be going around in circles trying to find it.
Earl I have, still no answer and this has gone on for too long. Shall I bill MYOB for all the invoices that are now late? I would appreciate at least an email or phone call.
Hi Hahn,
In this case, please reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via http://myaccount.myob.com.
Regards,
Earl
In addition to above, apparently I am not authorised to access the transactions or statements tab when I log in to try to complete the verification process.
I am also having problems with the verification. I have received an email to say the verification is incomplete and click here to finalise. I click, log in and it says verification pending. You will be notified when completed. Meanwhile I am not able to email invoices to customers. I do not want to receive payment in alternate ways and am confused why we need to do this. Help and advice would be greatly appreciated.
regards
Wendy
