Finally sorted, my charge was for an annual fee. But the invoice stated for only 1 month.
Myob got back to me that it's for the year so all good now.
Did you have any luck? We have also been overcharged. Same old generic unhelpful messages from MYOB
Hey Kidsbeer​
Can you please share your case number with me, I'll follow up with the billing team for you.
Please note we are experiencing a higher volume of requests at the moment so it may take a little longer but I will make sure to keep an eye on it and ensure we get to the bottom of it.
I have spoken with someone today and he assures me that he has taken over the case. But the case number is 03132687
Still not sorted
Finally sorted, my charge was for an annual fee. But the invoice stated for only 1 month.
Myob got back to me that it's for the year so all good now.
Thanks for getting back to me so quick. I can confirm that your case has been escalated and is awaiting action to be resolved. All further updates will be sent to the email contact listed against the case.
