Self onboarding issues

Is anyone having issues with the self-onboarding getting stuck half way through?

I sent a request to a new employee to self onboard but apparently it froze at the tax page and she couldn't complete it. I have since deleted the request and card and sent a new invite but I believe she is having the same issue. All I can see at my end it that it is 'in progress' but there is no information in the card so clearly hasn't saved.

I suspect the issue may be at her end (her phone/internet) but thought I'd reach out and check if anyone else has experienced this.

In the meantime, I have reached out to her so I can enter details manually.