Onboarding issues

AccountRight

Is there an issue with the onboarding?  I've had 2 issues that I'm dealing with:

1. On Monday new employees completed their onboarding, however, there was no option to print the PDF of the information they supplied. I contacted MYOB via the online support, was advised there was a glitch and was fixed.  Had a few more new employees complete their onboarding yesterday and that was fine, the PDF option was there.  However today the same issue is happening?
2. The next more worrying issue is we have quite a few employees on work visas.  They have completed their onboarding correctly by selecting the tax option "Working holiday visa", however in MYOB the tax table option has defaulted to "Tax free Threshold". I couldn't resolve the issue via the online support and rang the help line this morning.  They have uninstalled and reinstalled MYOB and advised this will fix the issue.  I hope it does, I won't know until I have a new employee on a work visa...

I'm wondering if I'm the only with these concerning issues?