Hi SYM_Bus_Service,
Thanks for raising this. I can understand why you'd want this sorted quickly, especially if you're concerned about who still has access to your business information. If the current primary contact is still connected to the business, they can submit a support request through My Account to nominate a new primary contact. If that person is no longer part of the business, uncontactable, or no longer has a relationship with the business, then a Change of Primary Contact form and supporting documents are needed. That request is submitted through My Account, and the completed form and documents are then attached by replying to the case email from MYOB. This help article steps through both situations: Change the primary contact on an MYOB account.
Also, if the old bookkeeper still has user access to your MYOB file, it’s a good idea to remove that access as soon as possible.
Regards,
Sai
