Forum Discussion

ChrissyM's avatar
ChrissyM
Contributing User
20 days ago

Unable to remove QR Code

I am writing about the new QR code on the invoice. I was able to get information that it cannot be removed unless you change the client to no online payments. As my invoices need a hard copy to clie...
AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
20 days ago

Hey ChrissyM​ 

We've heard your feedback about the additional "How to Pay" page being included when printing invoices from AccountRight desktop, and we understand the impact this has had on your workflows.

 

The team has prioritised a better solution, we are working on a new print setting in AccountRight desktop that will allow you to exclude or include the "How to Pay" page when printing invoices.

 

We're targeting this change for the next AccountRight release, which is expected in mid-July.

 

Thank you for your patience and for taking the time to share your feedback. It has helped us understand and priortise this work, and we're committed to getting the solution to you as soon as possible.

 

In the meantime, here is a couple of workarounds:

  • If you don't need the payment information page, you can print only the first pages by selecting the appropriate page range in your print settings, or print double-sided to reduce paper usage.
  • If you're printing invoices to use as packing slips, AccountRight has a dedicated Packing Slip feature that's designed specifically for this purpose. You can find more information here:
    https://www.myob.com/au/support/myob-business/sales/packing-slips-and-delivery-dockets

Thanks again for your patience and understanding. We'll continue to keep you updated as we get closer to the release.

  • Paulaosv's avatar
    Paulaosv
    Experienced Cover User
    15 days ago

    Afternoon Amanda

     

    We use invoice factoring (a system where you sell your invoices to the bank and they lend you money against your debtors) and this is creating mayhem as the QR payments go into our 'cash sales' bank account. So if our account holders use the credit card option the money needs to be balanced then transferred to the 'account holder' bank account. We can not change the bank account as the whole idea of credit card sales is immediate 'cash' over the sales.

    Could this be the reason why our MYOB system has started to randomly send invoices twice - I have tried every 'cache' clearance or other checks that MYOB has offered with no success.

    Regards

    Paula

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