Forum Discussion

Hinterland1's avatar
Hinterland1
Contributing User
1 month ago

Upgrade 19 March 2026

Morning everyone Wondering how everyone is feeling about the log in now after the upgrade this morning? As a desktop user only, I'm far from impressed.  It was so simple to log in to my desktop ico...
JillL1's avatar
JillL1
Experienced User
1 month ago

Mike_MYOB​ What are we missing?   This is not saving us time.

We still need to sign in to the browser when swapping between desktop & browser with email & password (should we choose to do that).

There are now more steps to exit as when we close the software we then also have to close two browser windows, on top of it being much slower.

What has happened to the 2FA?   Previously if we used the "x" to exit then could log back in without 2FA but if we selected Services & Log out from Account Right Live then we went to a more secure login process.  Has MYOB fixed the problem where the software closes after a backup but allows access again without any login process?

Really annoyed that we cannot have two data files open at the same time.   That is going to cost us a lot more time and energy than any perceived time saving here.

It would have saved users a lot of time & stress had MYOB given some indication of this change to the login process before we were all left scratching our heads this morning and trying to work out if we had a security problem.   

Mike_MYOB's avatar
Mike_MYOB
Community Manager
1 month ago

Hi JillL1​ , one of the key benefits of single sign-on is that you don't need to sign in again when moving between desktop and browser.
Assuming this is the same user login and file, you should not be prompted to sign in again.
If this is happening for you, please check that you have the latest version and maybe restart AccountRight. If that is still happening, pop in a ticket to our support team so we can get it looked into.

What you can expect is:

  1. Users open AccountRight desktop. *The application opens the default web browser for sign-in.
  2. User enters their sign-in credentials. *The system pre-fills the email address to save time.
  3. After the user signs in, the browser returns them to AccountRight desktop.
  4. User then accesses the file in AccountRight desktop.

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