Waiting on Hold for 3hrs+
Has anyone had this issue? Last week unfortunately I had some issues to resolve and had to spend this time on hold. This MYOB is asking for very pesonal information eg drivers licences, passport, b...
Forum Discussion
Hi moff,
Sorry you’ve had such a rough time with this. I can understand why you’d be unhappy after being on hold that long.
The verification process can sometimes involve requests for personal or business documents, but because this is account-specific it’s not something we can properly sort through here on the forum.
If the phone lines are taking too long, you can also create a support ticket through My Account or connect with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
