MYOB payment on hold

Question

Hi there,&nbsp;I recently sent an invoice to a customer, and he paid online with his credit card by clicking the MYOB pay online button.&nbsp;However, I could see there are transaction records of his payment (Found in the find transaction function), whereas there is no related deposit in bank feeds.&nbsp;At the end, I found that MYOB still "processes" such a payment. Could anyone explain to me the possible reasons why MYOB still "processes" the payment even though the customer finalised the payment last week?&nbsp;Kind regards,John

earl_hd · Answer

Hi Allstate_John,Nice work spotting that. Sounds like you've been on top of things! If the payment was made online through MYOB, it can take around 24–48 business hours for the transaction to finish processing and show in your bank feeds.&nbsp;
If the payment was made on a Friday afternoon, it may not appear until Monday or Tuesday, depending on processing times and bank clearing timeframes.If it’s already been longer than that, it would be best to reach out to our team so they can take a closer look at the payment status with you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,Earl

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MYOB payment on hold

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