MYOB payment on hold
Hi there, I recently sent an invoice to a customer, and he paid online with his credit card by clicking the MYOB pay online button. However, I could see there are transaction records of his p...
Forum Discussion
Hi Allstate_John,
Nice work spotting that. Sounds like you've been on top of things! If the payment was made online through MYOB, it can take around 24–48 business hours for the transaction to finish processing and show in your bank feeds.
If the payment was made on a Friday afternoon, it may not appear until Monday or Tuesday, depending on processing times and bank clearing timeframes.
If it’s already been longer than that, it would be best to reach out to our team so they can take a closer look at the payment status with you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
