Waiting on Hold for 3hrs+
Has anyone had this issue? Last week unfortunately I had some issues to resolve and had to spend this time on hold. This MYOB is asking for very pesonal information eg drivers licences, passport, b...
Forum Discussion
That is a pretty circular argument: when someone complains about poor support, you refer them to the support team. It sounds like you are asking jackiemary to wait on hold for 3 more hours to complain about having to wait for 3 hours to talk to someone.
And lodging a request on-line does not seem to get any response at all
Hi toip,
That’s a fair call, and the wait times are far from ideal. I can understand how frustrating that would be, especially after spending that much time trying to get help.
Our support team is working through a high volume of incoming requests at the moment, and they’re doing their best to respond as quickly as they can. We know the current wait times have been longer than they should be, and we appreciate you taking the time to share your experience here.
If calling isn’t the best option, you can also submit a support request through My Account or use the other contact options here.
Regards,
Genreve
