Forum Discussion

grmb's avatar
grmb
Contributing User
17 days ago

What Has Happened To Support?

Serious question. What has happened to support? I have been with MYOB for over 20 years and it has never been this bad. On hold a number of times and not getting through to anyone.  The last one was ...
Lynn67's avatar
Lynn67
Experienced User
17 days ago

I have been waiting for 38 days now.   I think i have spoken to all the CHATs and all of the help support people.   Firstly,  they need to change their titles as there is no HELP or SUPPORT.    It is disappointing for a lot of their customers and I can now see why businesses move to XERO.      All i can say is keep trying.  I hope you get it sorted. 

 

  • DJLJWLRCPC's avatar
    DJLJWLRCPC
    Experienced User
    16 days ago

    Yes, Lynn67, totally agree.  There comes a point when users decide they've had enough and move on from MYOB.  

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