What Has Happened To Support?
Serious question. What has happened to support? I have been with MYOB for over 20 years and it has never been this bad. On hold a number of times and not getting through to anyone. The last one was ...
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I am trying to get through to them. Keep on saying its over an hours wait and been on since just after 9am and its now its 12.12.
Would thy not have thought about more support when they cut off my desktop version of MYOB. I then bought an updated version to be told I needed a higher payment version to be able to download my file, why not say that in the first place. I have always been a MYOB supporter as their product is really good but support is shocking. Yes I am reading if you migrate from another accounting package they will do the download of your file for free why not offer that to the frustrated clients who can't even get someone answer their call.
