Forum Discussion

  • Teepee11's avatar
    Teepee11
    Contributing User

    Hi @Leo123, I have faced the same issues but found that jenniek's advice to open the Task Manager when the installation dialog disappears & close the MS Office and Sharepoint processes running in the background (after also closing Onedrive), and this worked perfectly. Thanks to you both for sharing this info here.

  • jenniek's avatar
    jenniek
    Ultimate Partner

    Hi Leo123 

    How long did you wait for it to start - sometimes it takes awhile. Also right click - run as administrator. We had 1 instance last year where we had to delete all payroll install folders (not just an un-install) to be able to do a complete re-install.

    • tried everything. waiting for more than 4 hours. nothing happens. 

      • jenniek's avatar
        jenniek
        Ultimate Partner

        Hi Leo123 

        Have you tried using safe mode? (I know that's easier said than done in Win10 - but it can be done)

  • MobiusMat's avatar
    MobiusMat
    Contributing User

    Just to say I had the exact same issue today with a clients laptop. Closed onedrive, end task on Sharepoint and right clicked and stopped the Microsoft Click to run and the setup process started immediately that had been sitting there for 30 minutes while I drop back to the office with the laptop on.

    Something is VERY wrong with the installer for this one of the many MYOB Payroll products.