Forum Discussion

3 years ago

Payroll error message: "Please check your values"

Is anyone else getting the error message "Please check your values" when entering payroll data? When entering data, the table on the right side of the page updates the Gross pay but the PAYE, Kiwisav...

grundy619

Contributing User

3 years ago

I'm getting the same problem, adding in a bonus figure for 2 of 6 employees and the PAYE is not calculating correctly, nor KS values.

grundy619

Contributing User

3 years ago

Help desk assisted with running manual pays for the bonus payments that MYOB Essentials would not calculate into net Pay when running my usual weekly pay.

The fix was to delete the pay item "Bonus" and then re-create a Bonus pay item. First run the error to check values was back, so we had to remove the new bonus pay item from being included in KS calcs. The manual pays went through this time, no KS.

However not paying KS on the Bonus is not correct, I expect MYOB to be responsible for any penalties due to this illegality.

If I now edit the Bonus pay item to include KS will the error return next pay? Or do we never pay KS on bonuses again?

SamaraM
Former Staff
3 years ago
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Hi all

Thank you to jenniek for providing a response with a possible resolution, and CatherineDR - Great to hear it is resolved for yourself.

grundy619 - were you still needing assistance on this or would Jennie's suggestion also work in your situation?

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
- grundy619
  Contributing User
  3 years ago
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  The helpdesk was able to assist paying the bonus payments manually the next day, by deleting the Bonus pay type and re-creating it, however this had the same error if KS was included. Helpdesk instructed create the bonus payments without KS and the manual pays did then go through.
  
  IRD has since sent me a letter advising we have short-paid KS. I do not know how to correct this through the pay.
  
  I am really astounded how the code can be corrupted in such a basic way, to exclude a common existing pay type from the gross to net calculation.
  
  I note that my Payday filing for the immediate following period to 27/09/2022 is still only status of Submitted so do wonder if IRD are awaiting a fix of somekind for KS not being included on the pays to 20/09/2022?
  - SamaraM
    Former Staff
    3 years ago
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    Hi grundy619
    
    Sorry for the delay in getting back to you. You can correct the mistake by either restoring a backup and re-processing with the correct figures or reversing the payrun for the affected employee and redoing the pay.
    
    Is the Payday filing still showing as submitted or has it since changed?
    
    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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error message: \"Please check your values\"","id":"message:781443","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:244954"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Nzpay"},"conversation":{"__ref":"Conversation:conversation:781443"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:781443"},"body@stripHtml({\"truncateLength\":200})":" Is anyone else getting the error message \"Please check your values\" when entering payroll data? When entering data, the table on the right side of the page updates the Gross pay but the PAYE, Kiwisav...","body@stringLength":"363","rawBody":"

Is anyone else getting the error message \"Please check your values\" when entering payroll data? When entering data, the table on the right side of the page updates the Gross pay but the PAYE, Kiwisaver and Take Home Pay are not updating when extra hours are added. The Help page refers to the 'Too much Variation.....\" but this option is not showing.

","kudosSumWeight":1,"postTime":"2022-09-21T18:40:22.638+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:781443_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1844},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:781443":{"__typename":"Conversation","id":"conversation:781443","solved":false,"topic":{"__ref":"ForumTopicMessage:message:781443"},"lastPostingActivityTime":"2022-11-10T18:29:24.288+11:00","lastPostTime":"2022-11-10T18:29:24.288+11:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:781443":{"__typename":"ModerationData","id":"moderation_data:781443","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:781443_1":{"__typename":"Revision","id":"revision:781443_1","lastEditTime":"2022-09-21T18:40:22.638+10:00"},"ForumReplyMessage:message:781499":{"__typename":"ForumReplyMessage","id":"message:781499","conversation":{"__ref":"Conversation:conversation:781443"},"author":{"__ref":"User:user:284619"},"revisionNum":1,"uid":781499,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Nzpay"},"subject":"Re: Payroll error message: \"Please check your values\"","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:781499"},"parent":{"__ref":"ForumReplyMessage:message:781459"},"body":"

Help desk assisted with running manual pays for the bonus payments that MYOB Essentials would not calculate into net Pay when running my usual weekly pay.

The fix was to delete the pay item \"Bonus\" and then re-create a Bonus pay item. First run the error to check values was back, so we had to remove the new bonus pay item from being included in KS calcs. The manual pays went through this time, no KS.

However not paying KS on the Bonus is not correct, I expect MYOB to be responsible for any penalties due to this illegality.

If I now edit the Bonus pay item to include KS will the error return next pay? Or do we never pay KS on bonuses again?

","body@stringLength":"698","rawBody":"

Help desk assisted with running manual pays for the bonus payments that MYOB Essentials would not calculate into net Pay when running my usual weekly pay.

However not paying KS on the Bonus is not correct, I expect MYOB to be responsible for any penalties due to this illegality.

If I now edit the Bonus pay item to include KS will the error return next pay? Or do we never pay KS on bonuses again?

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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I'm getting the same problem, adding in a bonus figure for 2 of 6 employees and the PAYE is not calculating correctly, nor KS values.

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I'm getting the same problem, adding in a bonus figure for 2 of 6 employees and the PAYE is not calculating correctly, nor KS values.

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Payroll error message: \"Please check your values\"","moderationData":{"__ref":"ModerationData:moderation_data:787586"},"body":"

Hi all

Thank you to jenniek for providing a response with a possible resolution, and CatherineDR - Great to hear it is resolved for yourself.

grundy619 - were you still needing assistance on this or would Jennie's suggestion also work in your situation?

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

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Hi all

Thank you to for providing a response with a possible resolution, and - Great to hear it is resolved for yourself.

- were you still needing assistance on this or would Jennie's suggestion also work in your situation?

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

The helpdesk was able to assist paying the bonus payments manually the next day, by deleting the Bonus pay type and re-creating it, however this had the same error if KS was included. Helpdesk instructed create the bonus payments without KS and the manual pays did then go through.

IRD has since sent me a letter advising we have short-paid KS. I do not know how to correct this through the pay.

I am really astounded how the code can be corrupted in such a basic way, to exclude a common existing pay type from the gross to net calculation.

I note that my Payday filing for the immediate following period to 27/09/2022 is still only status of Submitted so do wonder if IRD are awaiting a fix of somekind for KS not being included on the pays to 20/09/2022?

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IRD has since sent me a letter advising we have short-paid KS. I do not know how to correct this through the pay.

I am really astounded how the code can be corrupted in such a basic way, to exclude a common existing pay type from the gross to net calculation.

Hi grundy619

Sorry for the delay in getting back to you. You can correct the mistake by either restoring a backup and re-processing with the correct figures or reversing the payrun for the affected employee and redoing the pay.

Is the Payday filing still showing as submitted or has it since changed?

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

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Is the Payday filing still showing as submitted or has it since changed?

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

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