Forum Discussion
Hi meena,
Thank you for your post.
We completely understand your frustration with the recent transition to MYOB Business Payroll and the challenges you've encountered. We're sorry to hear that the new system hasn't been as user-friendly or efficient as you had hoped. Your feedback about the difficulties you're facing with the updated features is invaluable to us. While reverting to Essentials Payroll isn't an available option, we want to assure you that our team is continuously monitoring and reviewing user feedback. Please know that your feedback is being seriously considered to enhance the usability and functionality of Business Payroll.
We appreciate your patience and understanding, as we'll be forwarding this to our development team.
Feel free to share your feedback and suggestions. We're here to assist.
Cheers,
Princess
This product is not fit for purpose. I did not request an upgrade nor was I able to decline.
What a rude and inconsiderate way to treat us your customers.
Suggest you have someone who actually uses this product to test it before throwing us all in at the deep end
Horrible timing too
- Debbie19656 months agoUser
Ir35 for the month unable to print. They only offer the full financial year so you have to Cross out the previous month's. Never in 35 years have I been told I cannot print an individual p a y e report month off for the ird. ... 35 minutes on hold to be told that it used to be a 10 second job. Crazy crazy whoever developed this needs to front up!!
- Meena6 months agoExperienced User
Hi Debbie1965,
Today trying to check what I entered vs times sheets as a double check, and the only report is numerous pages long and NOT in alphabetical order, and the summary screen only shows hours worked (not sick or holiday pay paid) so you can't use that as a double check. The old preview payslips button was invaluable to me as I went through and double checked between worked / entered. I'm not even sure why some of the changes were made, they make absolutely no sense, they have added in unnecessary steps and taken away simple functionality!
I'm currently in talks with our accountant and the Franchise accountant about a new payroll provider as I keep getting the same message saying sorry, which is nice but honestly I don't feel listened to by MYOB and nothing is changing except more data entry and time for me and the whole thing is super disappointing because the Essentials payroll was fantastic!
- AdminGBMP5 months agoContributing User
Hi meena
Oh yesss! that bloody report not being in alphabetical order is the bain of my exisitance ATM, trying to double check all hours for all employees is a nightmare, 10 pages and no obvious order to it.
The date reverting back to the day after the week end is crazy, ive had to come back into the office a few times and correct it after hours!
Im so glad I found this thread I thought it was just me being driven batty by this 'upgrade'!
- Margriet6 months agoExperienced Cover User
Yep, exactly my bugbear too. System wasn't broken, so they "fixed" it.