Forum Discussion

2 years ago

Unable to email invoices

Error message appears when emailing invoices "one or more fields contain a trailing space" I've checked the invoice, email template, email address and still not able to locate the issue. Clients have...

Earl_HD

MYOB Moderator

2 years ago

Hi SJ_22,

Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear that you were unable to send your invoices. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. To fix this issue, you will need to check your email defaults by clicking the Email Defaults tab on the Sales Settings menu. All the email default messages will need to be checked for the following:

- Special (non alphanumeric) characters

- A space as the first character in any fields

- A space as the last character in any fields

You'll need to click into each field and scroll right to the very end of the message to check for any spaces as the last character.

Please do let me know how you go on this.

Regards,

Earl

tabstrategic
2 years ago
Did not work at all
- Genreve_S
  MYOB Moderator
  2 years ago
  Hi tabstrategic,
  
  Thanks for the response.
  
  In my understanding, you are having the same error message (as SJ_22) when emailing invoices. May I confirm if you already checked the Sales setting > Email defaults tab window for any of the following?
  Special (non-alphanumeric) characters.
  Spaces in the first character in any field.
  Spaces in the last character in any field.
  We look forward to your response.
  
  Thanks,
  Genreve
  - Genreve_S
    MYOB Moderator
    2 years ago
    Hi tabstrategic,
    
    I hope you are well today. I'm just following up with your concern about emailing invoices.
    
    Let us know if you still require any help with this.
    
    Thanks,
    Genreve