Forum Discussion

SJ_22's avatar
SJ_22
2 years ago

Unable to email invoices

Error message appears when emailing invoices "one or more fields contain a trailing space" I've checked the invoice, email template, email address and still not able to locate the issue. Clients have...
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi SJ_22,

Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear that you were unable to send your invoices. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. To fix this issue, you will need to check your email defaults by clicking the Email Defaults tab on the Sales Settings menu. All the email default messages will need to be checked for the following: 

  

   - Special (non alphanumeric) characters 

   - A space as the first character in any fields 

   - A space as the last character in any fields 

  

You'll need to click into each field and scroll right to the very end of the message to check for any spaces as the last character. 

 

Please do let me know how you go on this. 

Regards, 

Earl 

tabstrategic's avatar
tabstrategic
2 years ago

Did not work at all 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi tabstrategic, 

     

    Thanks for the response. 

     

    In my understanding, you are having the same error message (as SJ_22) when emailing invoices. May I confirm if you already checked the Sales setting > Email defaults tab window for any of the following?

    • Special (non-alphanumeric) characters.
    • Spaces in the first character in any field.
    • Spaces in the last character in any field.

    We look forward to your response. 

     

    Thanks,
    Genreve

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi tabstrategic, 

       

      I hope you are well today. I'm just following up with your concern about emailing invoices. 

       

      Let us know if you still require any help with this. 

       

      Thanks,
      Genreve

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi tabstrategic, 

         

        I hope you are doing well. We will be closing this case as there are no updates regarding this. 

         

        If you have any other concerns feel free to create a new thread in the forum. 

         

        Thanks,
        Genreve

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