I set up payroll last week with electronic transfer. Did the first pay run & emailed the employee her payslip.
However, she hasn't received her payslip (checked spam etc and ensured email is correct in system) and her pay has not yet left my account.
What am I doing wrong here??
Hi ah3741,
Since the employee has checked their spam/junk folder and the email address in the system is correct, I recommend double checking the email address in the employee's card file to ensure there are no discrepancies. Additionally, check the email settings within the software to ensure that emails are being sent properly.
If everything seems correct and the issue persist, try sending the payslip again or using an alternative email address for testing purposes.
For the electronic payment, make sure there isn't a delay on your bank's end, or any additional steps needed for the payment file to be approved.
Regards,
Sai
Thank you.
With regards to checking the email settings - are you referring to the MYOB email settings? And if so, how do I check these?
Hi ah3741,
If the email address in the card matches your recipient's email address and the issue persists, I recommend creating a support ticket from the MyAccount window or using MOCA to connect to the live chat team for further troubleshooting. In the meantime, feel free to create a new thread if you need any other help.
In the meantime, feel free to create a new thread if you need any other help.
Thanks,
Genreve
Double-check that your payroll payment was approved and bank details are linked correctly funds won’t move until it’s authorized. For payslips, confirm the email sender setup or resend manually.
