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Carmen4's avatar
Carmen4
Experienced User
23 days ago

Timesheet not pulling through to the payrun

I have had a number of pay runs where some hours have not pulled through to the pay run. I have checked the timesheet and the hours are there but not included in the pay run.   I have checked all details on the staff concerned and all appears correct.  Has anyone else experienced this issue?  I would really like an answer as I am having to do separate pay runs days later and staff are unhappy.  My latest experience was payrun 15.06.2024 and I have had to do another pay run this morning.

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    21 days ago

    Hi Carmen4

     

    It sounds like you're experiencing some frustration with timesheet hours not pulling through to your pay runs. To refresh the screen and ensure all hours show up when processing pay runs, try this quick fix: In the Process Payroll window, change the dates forward by one day and then back to the original date. This should update the screen in the background and display the timesheets correctly. If you continue to encounter issues, please let us know so we can assist further.

     

    Best regards,

    Doreen