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CMD
Contributing User
6 years ago
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ACCOUNT RECEIVABLES RECONCILLIATION

How do i Ensure cash sale account is maintained at Zero balance
  • CloverQ's avatar
    CloverQ
    6 years ago

    Hi Patti_Syme 

     

    Thank you very much for the details. 

     

    We've received a few reports of other clients having the same problem, our designated teams are currently investigating the root cause of this matter.

     

    In the meanwhile, you can work around it by creating a new Super Fund via Lists > Superannuation for this exact super fund. You can rename the previous one to differentiate them. Then please select the new fund in applicable employee card(s), which should allow the Pay Super transaction to be recorded. I've just had a feedback from this user that it worked for them: Pay Superannuation - unable to record.

     

    Please do let us know how you go.

AliK607's avatar
AliK607
MYOB Staff
6 years ago

Hello CMD ,

Correct me if I'm wrong, but if 'Cash Sale' is a customer card set up within the MYOB system, You will need to make sure there are no open (/outstanding) invoices showing for that customer. Any outstanding invoices result in a positive balance for your accounts recievables.

If you go into Sales > Sales register, you can filter by 'Cash sales' as your customer, then if you move the dates to the start of your company file to now, you should be able to see any open sales for this customer.

 

Alternatively, you can run a (Reports > Sales > Customer >) 'Sales Customer Detail' report and filter it by open invoices for that customer. You will be able to run this report for multiple years at a time.


(also make sure there is no unprocessed credit sitting in the credits/returns tab for this customer as this may result in a negative accounts recievable balance for this customer)

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How do i Ensure cash sale account is maintained at Zero balance


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How do i Ensure cash sale account is maintained at Zero balance


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Hello CMD ,

Correct me if I'm wrong, but if 'Cash Sale' is a customer card set up within the MYOB system, You will need to make sure there are no open (/outstanding) invoices showing for that customer. Any outstanding invoices result in a positive balance for your accounts recievables.

If you go into Sales > Sales register, you can filter by 'Cash sales' as your customer, then if you move the dates to the start of your company file to now, you should be able to see any open sales for this customer.

\n

 

\n

Alternatively, you can run a (Reports > Sales > Customer >) 'Sales Customer Detail' report and filter it by open invoices for that customer. You will be able to run this report for multiple years at a time.

\n


(also make sure there is no unprocessed credit sitting in the credits/returns tab for this customer as this may result in a negative accounts recievable balance for this customer)

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Hello  ,

Correct me if I'm wrong, but if 'Cash Sale' is a customer card set up within the MYOB system, You will need to make sure there are no open (/outstanding) invoices showing for that customer. Any outstanding invoices result in a positive balance for your accounts recievables.

If you go into Sales > Sales register, you can filter by 'Cash sales' as your customer, then if you move the dates to the start of your company file to now, you should be able to see any open sales for this customer.

\n

 

\n

Alternatively, you can run a (Reports > Sales > Customer >) 'Sales Customer Detail' report and filter it by open invoices for that customer. You will be able to run this report for multiple years at a time.

\n


(also make sure there is no unprocessed credit sitting in the credits/returns tab for this customer as this may result in a negative accounts recievable balance for this customer)

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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