Forum Discussion

TamaraB's avatar
TamaraB
5 years ago

Accountright 2020.2 Issue - Can't Apply Credits to Sales "Settle returns & credits"

Hello,   Since we upgraded to 2020.2 (online) whenever I try to apply a credit to a sale it doesn't list the unpaid invoices in the "Settle returns & Credits" screen.    I checked the sales regis...
2020.2
AccountRight
credits
issue
  • H-TS's avatar
    H-TS
    5 years ago

    Hi TamaraB 

     

    If you use categories, then the category on the credit and invoice also need to match. Otherwise, I have no idea. :)

H-TS's avatar
H-TS
Trusted User

Hi TamaraB 

 

If you use categories, then the category on the credit and invoice also need to match. Otherwise, I have no idea. :)

TamaraB's avatar
TamaraB
5 years ago

This must have been the issue, I got around it ina  very strange way, but I will try this next time.

 

Thank you!

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