Forum Discussion

Sambo1's avatar
Sambo1
2 months ago

Accountright Desktop - Purchase Order Issue

Hello all, We have an issue when building a purchase order on Accountright - desktop from the stock alert report for a supplier.  We find that it will not capture all the checked items for that supp...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 months ago

Hi Sambo1,

 

I can see how frustrating it must be when not all checked items are being captured in the purchase order on the AccountRight desktop version, especially when the online version doesn't have the same issue.

 

Please ensure that your desktop software is fully updated to the latest version, as updates often include fixes for such issues. Also, double check that there are no filters or settings within the Stock Alert report that might be causing the items to be missed. 

 

Try rebuilding the purchase order by selecting fewer items or doing it in smaller batches to see if this resolves the issue temporarily.

 

Regards,

Sai

 

  • Sambo1's avatar
    Sambo1
    30 days ago

    Hi Sai, 


    I completed these steps and the desktop version still suffers from the same issue. 

     

    Can you confirm that this is a shortcoming of the current desktop version of MYOB?

     

    If so, is a solve being worked on in the latest update?  I would imagine it would be straightforward for one of your software developers to fix?

     

    Regards

     

    Sam

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