AccountRight Emails for statements not being sent.

Hi NailEquip,

I understand the frustration you have knowing that this happened to you already several times. There could be several reasons why emails you've sent are not being received, including:

1. Outlook is Closed: If you're sending emails via Outlook but Outlook is closed when you send the email from AccountRight, the emails might not be sent.
2. Firewall Settings: Your recipients could have settings on their firewalls that block the email from arriving.
3. Email Exclusions: Your recipients might have set exclusions to ignore emails from MYOB.
4. Junk Folder: The emails could be going to the junk folder.

To troubleshoot, try sending some emails to yourself or a colleague. You can create some dummy invoices to email and then delete them afterward. If these arrive without issue, the next thing to check would be the email addresses of your customers. Ensure the format of the email addresses is correct and that there are no characters such as apostrophes and slashes. The only characters allowed in an email address are underscores, hyphens, and the @ symbol.

Best regards,

Doreen

Thanks Shella

I am advised by our Finance staff that this is an on-going issue, even when processed in batches of 10.  The batches are processed, then all are rechecked the following day to re-send those not successfully sent.

Any advice or assistance would be appreciated as this is a time consuming process to ensure all statements are successfully disbursed.

Regards

Simon

Hi SimonNeal,

If none of these options work for you, please reach out to our live chat agents through our virtual assistant MOCA or submit a support case via MyAccount.

Regards,

Sai