Forum Discussion

TRA's avatar
TRA
Cover User
16 hours ago

AccountRight Premier v19.14 error

Probably not the correct place to ask, but here goes.

 

AccountRight Premier v19.14 

When trying to send an invoice via email, was previously getting a MAPI error message.

Ran the MYOB MAPI fixit tool and got past that error.

 

New opens in a pop-up "CNC_Free."

not a very verbose error message, I have searched the term and have not been able to discover any results relating to this error.

 

Any help would be appreciated.

CNC_Free

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    12 hours ago

    Hi TRA, 

     

    Thanks for adding a screenshot. That little cmc_free pop‑up is an Outlook/email issue with AccountRight v19, not your data.

    Try these steps:

    1. Repair Outlook
      • Close Outlook and AccountRight.
      • In Windows, go to Control Panel > Programs and Features (or Settings > Apps).
      • Select Microsoft Office / Microsoft 365 > Change > Repair.
      • Restart the PC, open Outlook, then try emailing again from AccountRight.
    2. Move the MapiEX Disable file (v19 only)
      • Close AccountRight.
      • In File Explorer, go to your v19 folder, e.g., C:\PremierClassic\MapiEX.
      • Find MapiEX Disable (or MapiEX Disable.txt), right‑click Cut.
      • Go back up one level (e.g., C:\PremierClassic\) and paste.
      • Reopen AccountRight and email again.

    If it still plays up, you can Send To > PDF and email the PDF from Outlook as a workaround, or look at upgrading to the newer AccountRight so it emails directly without using Outlook.

     

    Regards,
    Genreve 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.