ACCOUNTS LIST TOTALS WONT ADD UP CORRECTLY
I've created a new company and am progressively setting-up accounts. As I'm doing this, I'm entering opening balances for Equity accounts. After some deliberation, I've moved account numbers around a...
Forum Discussion
Hi schryan
Thanks for you post.
If you were trying to remove or you have already removed accounts, I'd recommend speaking with your accountant. They will be able to provide you advice and check on it. since we don't have an access to your account.
If you need further assistance, feel free to post again. We're happy to assist.
Cheers,
Cel
Hi schryan
I hope you found reply by Celia_B useful. Sadly MYOB sacked its moderator staff and much of the support staff, in preference to outsourced support and use of AI.
What you are seeing in your file is the result of 2 different although related issues (aka bugs).
Firstly:
Moving accounts up and down causes calculation errors. Developers did not code for MYOB header accounts to re calculate correctly the total for sub accounts.
Secondly:
When a header account is changed to a detail account, and one of the detail accounts had an opening balance set, MYOB gets confused and adds the opening balance back to the Historical Balancing account. Again, and again, and again - each time you make a change. Sometimes the fix outlined in the link below will fix this issue - sometimes it will not.
https://community.myob.com/t5/AccountRight-Installing-and/Balance-sheet-out-of-balance/m-p/747370
Options:
- Start a new file and set accounts correctly before adding amounts, or
- Send the file to MYOB to get fixed, or
- use File Utility MYOX to fix the AccountList totals (approx $100 fee for 3rd party program)
Regards
Gavin
Hi Gavin.
Thanks for your reply and appreciate your suggestions.
I've managed to restore an earlier version of the file and I'm in the middle of reconstructing it (had the sense to take a backup at an earlier stage). Fortunately, only 2-3 hours of re-work (not days).
Quite frustrating and astounding that a bug like this exists.
Regards,
Peter
Hi schryan
Agreed, there are hundred of bugs reported (some since 2011) that MYOB have simply chosen to ignore. Unless a bug affects all users or leads to file corruption, they seem to leave it alone rather than fix it.
Fortunately the Account List totals are a display issue only, it won't affect your financial statements. So don't expect a fix.
Regards
Gavin
