Aged Receivables and Payables reports not opening

Hi Givemeabreak , that's interesting, I think that's the first time I've seen a good reason for using the aged receivables detail report :).

A moderator should respond to this thread eventually, a data investigation/repair seems warranted.

Hi Givemeabreak 

Thank you for your post. and sorry for replying late. 

If your still needing help with your concern in Aged Receivables and Payables reports and as for Mike_James, yes you need to run a Receivables reconciliation reports. And for an added information. AccountRight has 2 sets of ageing reports:

• The Aged receivables reports will age All open transaction in the company file will be aged as of the date you enter.
• The receivables reconciliation reports will age transactions up to the date of entry.

These reports are located in Report>>Sales>>Ageing (right underneath the Aged Receivables (Summary) and Aged Receivable (detail) reports. 

I understand you run an Aged Receivables [detail] report, which I believe based on your post resolves the problem. However, if you still have the issue, you may send us a Private Message with this details to furtherly check on your account and to assist you properly. 

• Serial Number
• Company Name
• First and Last name of the primary contact
• Company Data File ID# - help>>About AccountRight
• Email Address associated to this account/you use when you log in to your account.

If you need further assistance with this, Please feel free to post again and we're happy to assist you. 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Best Regards, 

Cel

Hi Givemeabreak 

May I know how you go about the issue? If Further assistance is needed please send me a Private Message with the details on your account so I can look into this for you and assist you properly. 

Thanks, 

Cel

Hi Celia_B 

I have tried to send you a private message but the link opens a window with nothing in it.

Can you please email me on andrea@gmab.com.au?

Cheers

Andrea

Hi Givemeabreak 

I am sorry for that and thank you for getting back to us and sharing an update. 

Can you please try to send me a Private Message again, by clicking this highlighted word Private Message? I have granted you access to send us a private message. 

I will wait for your response. 

Thanks

Cel

Hi Givemeabreak 

Thank you for getting back to us. 

Thank you for sending me the screenshot but I am unable to view it. Can you please try it again for me by clicking the Highlighted word Private Message. Or you can also send me a private message when you are logged into the MYOB Community Forum by clicking on your Avatar in the upper right-hand corner of the window and then selecting the envelope icon.

Please provide me more details about your account so that I can help you with this.  I am happy to assist you. 

Thanks,

Cel

We are still waiting for help on this issue

Celia_B We are still waiting for help with this issue.

Hi Givemeabreak,

I just want to check back with you regarding your concern about your aged receivable reports. Let us know if the issue is resolved, or if you need further assistance do not hesitate to post again. 

Thanks,  

Cel