Forum Discussion

serinat1's avatar
serinat1
Contributing Cover User
3 years ago

Amount must be numeric value. Please correct the amount and try again Error

I'm trying to send remttances to my suppliers but get the error code on the web brower as well as I can't see if it goes out on desktop accountright.    Please advise how I can fix this issue.   
Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi serinat1, 

 

Thanks for your post and sorry to see that no one has replied to you yet. Are you still experiencing this error ? If you are please let me know. 

serinat1's avatar
serinat1
Contributing Cover User
3 years ago

yes, i gave up sending remittances. I have to print via pdf for this to work. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi serinat1, 

     

    Sorry to hear that you're still having troubles with this. Can you try and email the remittance again if this doesn't work can you please retrieve the Chrome Console errors so I can investigate this:

     

    To open the console can be opened using one of these methods

    • Select the Chrome menu (3 vertical dots) and choose More Tools >> Developer Tools
    • Right click on the Chrome window and choose Inspect
    • Using the shortcut keys Ctrl + Shift + I(nspect)

    Once you've opened the console:

    1. Choose the Console tab to view the logs being produced.
    2. Right click and choose Clear Console
    3. Please repeat the action that causes the error in your file. Any errors within the logs will be recorded in red error text.
    4. You can save the log as a .TXT file and attach it to this thread or please attach a screenshot
      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi Shelipops, 

         

        Thanks for your post and the error log attached. To troubleshoot, if you select 1 remittance to email, does it work ? Or do you receive the same error ?

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.