Applying a large credit to a small invoice
A customer has a credit of $5000 on their account. We have invoiced them an amount of $869.00. How do we pay out this invoice and reduce the credit amount ?
Forum Discussion
Hi DSMTool
Thank you so much for your post. To apply a costumer credit:
1. Go to the Sales command centre and click Sales Register. The Sales Register window appears.
2. Click the Returns & Credits tab. A list of customer credits appears.
3. Locate and select the credit you want to apply and click Apply to Sale. The Settle Returns & Credits window appears, listing all open invoices assigned to the customer.
4. Enter the amounts you want to apply to one or more open invoices in the Amount Applied column.
5. If the Apply Customer Payments Automatically to Oldest Invoice First preference is set, amounts will appear next to the oldest invoices in the Amount Applied column. However, you can apply the credit amount to any one transaction or you can divide it among many transactions in the list. Note that the total amount you apply in the Amount Applied column must equal the amount that appears in the Credit Amount field.
6. If you want to apply part of a customer credit to any unpaid finance charge, enter an amount in the Finance Charge field.
7. Click Record to apply the credit.
This help article will give you more information about: Settling customer credits
Feel free to post again, we're happy to help.
Cheers,
Earl
