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LindaTee's avatar
LindaTee
Experienced User
2 years ago
Solved

Attached a Detailed Job to another Detail job. Need this to be reversed.

Hi Team, 

 

Need help. I made an error by adding a Detailed Job to another Detailed job. 

 

When I tried to remove the "Sub Job for" I get the error of "The Job Number and Sub-job values cannot be the same." (see error 1) But the two jobs don't have the same number.

 

When I try to delete the job I get the error "Something's gone wrong and AccountRight needs to close" (see error 2). I restarted AccountRight multiple times and yet nothing changed. 

Hope someone can help!

  • Hi Earl_HD , 

     

    Notifying, removing it or deleting it gives me an error. 

    The errors varied depending on what I am doing.

    So I managed to get this resolved via MYOB DFR Team. They had to repair my company file. 

    As mentioned above in my initial post, the error stem from attached a detailed job to another detailed job. The only way to fix it if the repair the file. 

13 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi LindaTee,

    Thanks for letting us know on how you've fix this issue. Feel free to post again if you have further queries and one of us will be happy to assist you.

    Regards,
    Earl

  • BogicJB's avatar
    BogicJB
    Experienced Cover User
    2 years ago

    Hi,

    We have exactly the same problem, all listed options have been tried for the job that is corrupted,

    Who do we now escalate this to in order to fix the company file?

    Thank you

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi LindaTee,

    Thanks for outlining the solution process for this issue. If you have any more questions, don't hesitate to ask. We're here and ready to help!

    Regards,
    Earl

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