Forum Discussion

LindaTee's avatar
LindaTee
Experienced User
2 years ago

Attached a Detailed Job to another Detail job. Need this to be reversed.

Hi Team,    Need help. I made an error by adding a Detailed Job to another Detailed job.    When I tried to remove the "Sub Job for" I get the error of "The Job Number and Sub-job values cannot b...
  • LindaTee's avatar
    LindaTee
    2 years ago

    Hi Earl_HD , 

     

    Notifying, removing it or deleting it gives me an error. 

    The errors varied depending on what I am doing.

    So I managed to get this resolved via MYOB DFR Team. They had to repair my company file. 

    As mentioned above in my initial post, the error stem from attached a detailed job to another detailed job. The only way to fix it if the repair the file. 

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi LindaTee,

Thank you for confirming, and I'm sorry to hear about the issue. Could you please attempt to modify the job number within the "Job Information" window? After doing so, kindly check if you encounter the same error message.

Thank you,
Earl

LindaTee's avatar
LindaTee
Experienced User
2 years ago

Hi Earl_HD , 

 

Notifying, removing it or deleting it gives me an error. 

The errors varied depending on what I am doing.

So I managed to get this resolved via MYOB DFR Team. They had to repair my company file. 

As mentioned above in my initial post, the error stem from attached a detailed job to another detailed job. The only way to fix it if the repair the file. 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi LindaTee,

    Thanks for letting us know on how you've fix this issue. Feel free to post again if you have further queries and one of us will be happy to assist you.

    Regards,
    Earl

    • BogicJB's avatar
      BogicJB
      Experienced Cover User
      2 years ago

      Hi,

      We have exactly the same problem, all listed options have been tried for the job that is corrupted,

      Who do we now escalate this to in order to fix the company file?

      Thank you

      • LindaTee's avatar
        LindaTee
        Experienced User
        2 years ago

        Hi BogicJB, 

        It was a long process and I had to go to multiple area. Ultimately, by the end support-request@myob.com initiated the ticket and someone from dataservices@myob.com fixed the corrupted file. 

        Hope this helped.

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