Attachments missing
My subscription is current. I need a copy of a Bill dated 13/06/2023 to support a faulty goods return. When I locate the Bill in the Purchase Register, it clearly indicates a file is attached, but wh...
Forum Discussion
Hi seqtt,
Thank you so much for your post and my apologies for the late response. This seems to be a display glitch. Could you please clear AccountRight cache and verify if the attachments then appear in the register?
Please do let me know how you go on this.
Regards,
Earl
Earl_HD after reading other posts, could a change in serial number of the company file be interefering here?
We created a new subscription and migrated data to support an anticipated sale of the company, active from 01/07/2023 on. After the sale fell through, we continued with the new subscription and inactivated the original.
Attachments to Bills posted and paid prior to 30/06/2023 are missing. Attachments can be viewed for any Bill closed after 01/07/2023, even if they were posted before the end of financial year.
Hi seqtt,
Thank you for your comprehensive response. I recommend responding to the email you received from our migration team. Please provide details about the missing attachments, and our team will thoroughly review the situation for you.
Please do let me know how you go on this.
Regards,
EarlHi Earl_HD
I did as you suggested and emailed the Data Migration team on 08/02/2024.
I am yet to receive either a response or even an acknowledged receipt of the support request.
The original email had been deleted so I couldn't reply to the original thread, but I had recorded the Data Migration Case # and quoted that in the email Subject. Have I sent the request to the correct department? Email attached.
Regards,
Amanda
