Forum Discussion

Jody28's avatar
Jody28
Experienced Cover User
2 years ago

Automatic invoice reminders

We have had out invoice reminders set up since mid feb and they sometimes work and sometimes don't.  I've just gone through our list of unpaid invoices from April (so all should have had two reminder...
Jody28's avatar
Jody28
Experienced Cover User

Hello MYOB team

 

Can anyone give me a response to my query apart from a generic one?  i'd like to get this working or i may as well turn the auto reminders off and go back to manually emailing our clients once a month.

 

Thanks

Leneth_A's avatar
Leneth_A
MYOB Moderator
2 years ago

Hi Jody28

 

Thanks for the update on this. I would recommend taking a look at this Help Article Setting up invoice reminders to help you with automatic invoice reminders.

 

 

Please don't hesitate to post again if you need help in the future.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

  • Jody28's avatar
    Jody28
    Experienced Cover User
    2 years ago

    Another generic response.  Your responses aren't helping at all.

     

    I can confirm i've looked at all the instructions, help articles and Community posts that i can find relating to my issue.  I can't get the reminders to work consistently.  If i can't work out how to get them working in the next couple of months they're being turned off again because they are wasting more time than they're saving. 

     

    MYOB just seems to be getting more buggy as time goes on.

    • Leneth_A's avatar
      Leneth_A
      MYOB Moderator
      2 years ago

      Hi Jody28

       

      Thank you for sharing your feedback and we apologize for the inconvenience caused to you. We already raised this issue with our product teams for investigation, in the mean time as a work around they have advised to open AccountRight in the browser via app.myob.com >> go into Sales settings >> Reminders >> Reminders settings.

       

      We appreciate your patience on this matter. Thank you for your understanding and continued support.

       

       

      Thanks,
      Leneth

      • Jody28's avatar
        Jody28
        Experienced Cover User
        2 years ago

        Can you see that you have STILL not answered my question or offered anything other than "check your settings" or "look at a help guide" and this is the third response to my post?

         

        i know that we are still unable to access reminder settings through the desktop - yes that is a pain and has been going on for a long while now, it really should be fixed by now.  I know how it's MEANT to work.  My issue is that it isn't working.