Hi DominiqueK
Sorry to see that no one has replied to you yet. When an individual payment that is included in an electronic payment is rejected you would reverse the original payment transaction. In your situation, this would be the Pay bills transaction.
The Pay bills reversal will be listed in the Prepare electronic payments window, select the reversal, click on Bank file and click OK to record the electronic payment transaction. You can match this negative electronic payment transaction with the deposit in the bank account.
Then reprocess the Pay bills transaction and include this transaction in the new electronic payment.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Thank you for your reply.
I ended up using the Returns and Debits feature in the Purchase Register.
I created a new invoice first for a negative amount equal to the refund, then received the refund through the Returns and Debits.
