Forum Discussion

sharecaremyob's avatar
sharecaremyob
Experienced User
10 months ago

Bill numbers not sequencing

Our new datafile is not sequencing our bill or cheque numbers correctly.  It often reverts back to an old number - menaing that we have duplicate bill or cheque numbers in the system.    For insta...
  • Earl_HD's avatar
    Earl_HD
    10 months ago

    Hi sharecaremyob,

    Thank you so much for your post and my apologies for the late response. If your auto number sequence deviates from your chosen sequence, kindly attempt to overwrite the bill number with the correct one. This action will reset the sequence to the intended number. Additionally, we recommend clearing your AccountRight cache to address any discrepancies in your software.

    Please do let me know how you go on this.
    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
10 months ago

Hi sharecaremyob,

Thank you so much for your post and my apologies for the late response. If your auto number sequence deviates from your chosen sequence, kindly attempt to overwrite the bill number with the correct one. This action will reset the sequence to the intended number. Additionally, we recommend clearing your AccountRight cache to address any discrepancies in your software.

Please do let me know how you go on this.
Regards,
Earl

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