Hi AlanT,
Thank you so much for your post and for the detailed information. I'm sorry to hear that. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. For us to take a look at this for you, can you please reply with a screenshot of the error message showing?
Looking forward to hearing from you soon.
Regards,
Earl
Here is the sequence:
1. Go to the bank register and select the type of transaction as a Receive Payment
2. Now select your customer and click the [Split] button.
3. Now, enter the amount that has been received and click the [Record] button:
4. What you will now see is teh following error message:
Please let me know if you have any questions. This is really making my life difficult.
AlanT
Hi AlanT,
Thanks for the detailed information with the screenshots. I've tried to replicate this process and every time the error message shows up, I'll just hit on the "NO" button and it will allow us to record the transaction. I've also passed this issue to the relevant team for further investigation.
Feel free to post again, we're happy to help.
Cheers,
Earl
Hi Earl_HD
Thank you for your follow up.
Can I assume from your reply that MYOB has acknowledged that this is a bug and it needs to be recitfied?
Regards,
AlanT
Hi AlanT,
I apologize for any confusion. While I don't have the authority to confirm MYOB's official stance, your report has certainly raised awareness about the issue. We take such reports seriously, and our team will investigate this matter further to determine whether it's a bug and, if so, work on rectifying it. Your input is invaluable in helping us improve our software. We appreciate your patience and understanding as we work towards a solution.
Feel free to post again, we're happy to help.
Regards,
Earl
