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FrankZhang's avatar
FrankZhang
Contributing User
26 days ago
Solved

Can not print or attach open orders

Since yesterday, we could not print directly through MYOB or no attachment in the emails we sent, then we found it only happens when we tried to print or attach the open orders (yellow). The closed o...
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  • PB77's avatar
    PB77
    12 days ago

    Hi Princess

     

    Thanks for getting back to me. 

     

    We can print orders now since the most recent MYOB update this week however when our team tries to email orders from MYOB, the attachment is still sometimes missing. Occasionally it works, but the issue is intermittent.

     

    I can confirm that our printers are working fine. Thanks

PB77's avatar
PB77
Contributing User
12 days ago

Hi Princess

 

Thanks for getting back to me. 

 

We can print orders now since the most recent MYOB update this week however when our team tries to email orders from MYOB, the attachment is still sometimes missing. Occasionally it works, but the issue is intermittent.

 

I can confirm that our printers are working fine. Thanks

Princess_R's avatar
Princess_R
MYOB Moderator
8 days ago

Hi PB77,

 

That’s great to hear the recent update has fixed the printing issue.

 

As for the attachment sometimes missing when emailing orders, that's a bit strange and definitely worth looking into further. The best next step would be to contact our team through live chat via MOCA, or lodge a support ticket through My Account, so they can get a few more details from you, especially if it happens again, along with a screenshot if you can grab one.

 

Cheers,

Princess

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