Forum Discussion

Deb28's avatar
2 years ago

cancel subscription

if i cancel my subscription  do i still have access to the data as read only.. for any period of time after.

my husband passed away and the business is not longer going and i still havent finished up our tax etc but i want to stop paying the subscrition if i can.  i wll still need to access data for a little longer.  can i do this?.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi Deb28 

    Thank you so much for your post, Sorry to hear that.

    If you're going to cancel your subscription you can still access the read only file for 60 days. 

    Regards,
    Earl.

  • Liz_A's avatar
    Liz_A
    Valued User

    Hi Deb28 

     

    It depends what version and licence you have. If you are online with AccountRight, then you may be able to backup and restore onto your Desktop in My Library and the next time you have to confirm, you may need to make the file Read Only. If you have a Perpetual licence then you should be able to continue to confirm the file and stay on the version you have.

     

    Cheers

    Liz

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi Deb28 

     

    Thank you for your post. It'll be sad to see you go, but if you need to cancel your AccountRight subscription we're here to help.

    To cancel, you'll need to be the business owner or the person who set up your MYOB subscription.

     

    You may also have a look on this Help Article: Cancelling your MYOB Subscriptions that has detailed information and instructions to assist with this.

     

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.


     

    Cheers,

    Shella_A