Thank you Sai, but I lodged a case (#03277800) on the 6th of this month for this issue, with no follow up whatsoever! And that was after waiting for more than 1 hour on the phone at the time. You can imagine how I/ we feel about this all. This issue has become a real pain and has only been very problematic in the last month or so. For decades prior, no issue. The product is advertised to mange limitless inventory items. We only carry around 6000 SKUs and it can (in this case and only recently) cannot work with just 40-50 lines. That is in no way a large number of items. Our IT company says it works fine offline, so could be an API issue? Creating manual PO's is unrealistic and extremely time consuming and fraught with errors. It should work, as it has for many, many years.
Hi KevinFe2,
Sorry for the wait. We’re receiving a high volume of requests at the moment, so response times can take a little longer than usual. Rest assured, once someone from the support team is available, they’ll attend to your request. For the issue itself, it’s hard to say from here whether this is an API issue or something else in the file. Since you’re seeing it only recently and it’s affecting a relatively small number of lines, the safest next step is to have support check the file and the workflow directly so they can pinpoint what changed behind the scenes.
Cheers,
Doreen
