Forum Discussion

GS81's avatar
GS81
2 years ago

Can't access Receivable reconciliation with tax report

We are trying to run the receivable reconciliation with tax report and it doesn't load. We have tried different browsers. We have refreshed the browser as the error states to do. Is anyone else havin...
Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi GS81,

 

Thank you for getting back to us and providing an update. We also appreciate your effort in sending screenshot. 

 

There can be several reasons why the reports are failing to load. The report is experiencing a backend timeout due to trying to pull too much data. To help identify the root cause, We recommend going through the following steps. 

  • Running the report with a shorter date range.
  • Export all your accounts and then importing item into the file.
  • Checking if this issue is specific to sales reports or if it affects other reports as well

These steps should help us pinpoint the source of the problem and works towards a solution. If the issue persists, I will be reaching out to you via private message to gather additional information to assist in resolving the issue. Kindly check your inbox on this channel

 

 

I hope this helps. If you have questions or concerns, please contact us again. We are happy to help. 

 

Kind Regards 

Cel

 

gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi GS81 

 

I think the advice provided by Celia_B in this instance should be treated with caution as it may relate to something else. 

First point - this report cannot be run for a shorter date range as it is an 'as at' report.

Second point - this could cause serious problems and even if it doesn't, it will not solve the problem you are experiencing

Third Point - You could try Payables With Tax. However for Sales, use the Receivables Reconciliation summary instead (unless there is something specific you need from the 'With Tax' Report)

 

There is a major coding issue with the Receivables With Tax and Payables With Tax reports. This affects not only browser based users but desktop users as well. Matters not whether the file is online or offline. Once the number of customers/suppliers/invoices reaches a certain point the 'With Tax' Reports grind to a halt - almost. 

 

I once generated one that took over 5 hrs to generate. 

 

In addition the With tax Reports have bugs relating to Finance Charges and Currency gains/losses. I have always found the Reconciliation Detail and Summary reports always provide the correct information, the 'With Tax' reports don't. The Reconciliation Detail and Summary reports generate reasonably quickly, the 'with tax' reports don't.

 

If you need the 'with tax' reports, they can be extracted by a 3rd party - email me for details if interested.

 

Regards

Gavin

 

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